Getting Started

Where do the funds raised from the Lottery go?

The Dream Home Art Union Lottery is the fundraising program of RSL Queensland , and every ticket purchase directly enables the organization to provide vital care and support to veterans across Australia. More information is available here. Dream Home Art Union is a registered charity with the Australian Charities and Not-for-profits Commission.

Can I support the Dream Home Art Union community without purchasing a ticket?

Of course! You can support Dream Home Art Union through a Direct Donation here.
or through a Bequest here.

How do I purchase tickets?

You can purchase tickets through our website or by calling our friendly team at 1300 775 888 (Mon–Fri 9:00am–7:00pm AEST).

Are my tickets tax deductible?

Under current Australian government taxation legislation, the purchase of lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return.
Donations of $2 and over made directly to Dream Home Art Union are tax deductible. Should you wish to support veterans’ welfare in this way, please do so here.

How are winners notified?

Upon completion of the draw, all winners are contacted by email or phone. The full list of lottery results is published on our website www.dreamhomeartunion.com.au/Winners
by 3:00pm AEST on draw day.

What happens if not all tickets are sold / what happens if an unsold ticket is drawn?

All sold and unsold tickets are entered into each Dream Home Art Union Lottery draw. In the event that an unsold ticket is drawn for any of our prizes, a redraw occurs and a new ticket is selected. This continues until a sold ticket is drawn. All prizes are awarded in each lottery—there are no jackpots or unawarded prizes.

How do I provide feedback?

We would love to hear from you. There are several ways you can contact us, including:
Completing an online enquiry form
Emailing us at [email protected]
Contacting our team on 07 3065 9128 (Mon–Sat 9:00am–7:00pm AEST)
Through our Facebook Page

Do I have to set up an account to buy tickets?

Yes, the first time you buy tickets on the website, you will be asked to create a password to set up an account.
Next time you visit, just use your email and password to log in and use your saved contact details.

My Account

How do I contact customer support?

Email: [email protected]
Webpage: Customer Support
Call: 07 3065 9128 (Mon–Sat 8:30am–7:30pm AEST)

How do I create an account?

◦ On the Dream Home Art Union Lottery homepage, click on Login
◦ Enter the email you would like to use for your new Dream Home Art Union Lottery account
◦ Enter the rest of your details and create a password to finalize the creation of your account
◦ Click Create Account to finish setting up your new account

How do I know if I already have an account?

Enter your email address when the website requests it. If you already have an account, you’ll be asked for your password.
If you don’t have an account, you’ll be able to enter your contact details and create a password to set up your account.

How do I log into my account without buying tickets?

Click on Login in the top right corner and enter your email and password.

How do I update my contact details?

◦ Log in to your online account by clicking Login and entering your email address and password
◦ Click on My Account at the top right
◦ Click on My Details under My Settings
◦ Review your contact details and, if you want to make changes, click on Edit Account Details
To update your name, please contact us by emailing [email protected]
or by calling our friendly Contact Centre Team on 07 3065 9128 (Mon–Sat 8:30am–7:30pm AEST).

How do I update my payment details?

To update your credit or debit card details, you can contact our friendly Contact Centre Team on 1300 775 888 (Mon–Sat 9:00am–7:00pm AEST), and they’ll guide you through our secure update process.
Or, updating your card details on your Supporter Account online is easy! Simply:
◦ Log in to your online account
◦ Click on My Account at the top right
◦ Click on Cards and Accounts under My Funds
◦ Click on Add New Credit or Debit Card and enter your new card details

How do I close my account?

If you are a Veteran Supporter Club member, the membership must first be canceled before closing your account.
To cancel your Veteran Supporter Club membership and/or close your account, please contact our Customer Support team at 07 3065 9128 (Mon–Sat 9:00am–7:00pm AEST) or email [email protected]
with your request.
Please refer to our Privacy Policy for more information about how we use your data in the event of an account closure.
If you would like to make changes to your Veteran Supporter Club membership, please refer to the Veteran Supporter FAQs section for more information.

Ticket Information

How much are tickets?

Tickets are $10 each. To view our ticket book options, please visit the Buy Tickets page.

How do I receive my tickets?

Tickets are sent to the email address you provided at the time of purchase.
If you cannot find your ticket in your inbox, please check your Junk or Spam folders and ensure you add Dream Home Art Union to your Safe Senders list.
If you would prefer to receive your tickets by mail, please contact us at [email protected] or call 07 3065 9128 (Mon–Sat 9:00am–7:00pm AEST).

Are my tickets tax deductible?

Under current Australian government taxation legislation, the purchase of lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return.

If I order tickets late in the lottery or on the closing date, are my tickets still included in the draw?

All valid ticket orders placed before the official closing time of the lottery will be entered into the draw.
Customers whose ticket orders are received after the draw has closed will be issued tickets in the next available lottery.
If you do not wish to participate in the next draw, you can return the tickets before the closing date for a full refund.

How many tickets do you sell per lottery?

The total number of tickets available for sale varies between draws.
To view the maximum number of tickets available in the current lottery, please visit our Lottery Terms & Conditions page.

Can I choose my own ticket numbers?

Unfortunately not. The Dream Home Art Union Lottery uses an automatic ticket number allocation system when distributing tickets to supporters.
This ensures a fair and transparent process, meaning specific ticket numbers cannot be chosen.

Prize Information

How will I know if I win a prize?

All winners are contacted directly via email, phone, or post if required.
Our 1st Prize Winner also receives a personal phone call following the draw.

How many prizes are available?

Each year there are 6 Dream Home draws up for grabs, including:
◦ 6 × main prize draws

What is the VIP Club Draw?

As a VIP Club member, you are automatically entered into exclusive bonus draws available only to members. These include:
◦ $750k in VIP Club Member High life Draw
◦ Daily VIP Club member $2,000 gift card draws
◦ With each Dream Home Draw VIP Club member $250,000 gift card draws

If I win Gold Bullion, what are my options?

When you win Gold Bullion, you have several options:
◦ Convert the gold value to cash and have it deposited into your nominated bank account
◦ Have the gold physically shipped to your nominated postal address
◦ Store the gold (minimum $10,000 value) with our trusted supplier

Payment

What are my payment options?

Dream Home Art Union supporters have a number of convenient payment options. Tickets can be purchased easily online or over the phone with one of our friendly team members at tel:1300 775 888 (Mon–Fri 9:00am–7:00pm AEST).

Your payment options include:

  • Credit Card / Debit Card

Is ordering tickets through the Dream Home Art Union website secure?

Your personal security is of utmost importance to us. When you purchase tickets from Dream Home Art Union, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard and is the same technology used by banks.

We do not keep your credit card details on our servers. Instead, your information is passed directly to our banking institution when your ticket order is processed.

Dream Home Art Union is a Payment Card Industry Data Security Standards (PCI DSS)

compliant organization. We are audited regularly to ensure that we maintain strict data security standards and uphold the highest level of protection for your information.

VIP Club FAQs

What is the Dream Home Art Union VIP Club? What are the benefits?

By becoming a VIP Club member, you’re not only increasing your chances to win amazing prizes, but you’re also making a meaningful difference in the lives of veterans across Australia.
As a VIP Club member, you’ll enjoy exclusive VIP-only draws and valuable benefits, including:

  • Convenient monthly entries into 6 lotteries every year
  • Automatic entry into 12 × $10,000 gold bullion draws
  • Automatic entry into weekly $1,000 gift card draws

Oh, and did we mention it’s free to join and you can cancel anytime?

How do I become a VIP Club member?

It’s free to become a Veteran Supporter! Simply purchase a recurring monthly subscription.
Online: Visit our VIP Club page, follow the prompts, and click “Upgrade to Subscription” to join the VIP Club.
Phone: Call 1300 775 888 (Mon–Fri 9:00am–7:00pm AEST) and ask one of our friendly team members how to join the VIP Club.

I’m a VIP Club member. How do I update my subscription amount or payment details?

Click on My Account in the top right corner
Enter your email and password
To update your payment details, click on Cards and Accounts to add or remove cards from your account
To change your VIP Club membership amount, contact our Customer Support Team
When you next buy tickets for the amount you want, select “VIP Club” to make this your new membership amount for future lotteries

Alternatively, simply email [email protected]
or call 1300 775 8888 (Mon–Fri 10:00am–7:00pm AEST) to discuss your options.

How do I cancel or pause my membership?

Contact our Customer Support Team at 1800 773 678 (Mon–Thu 9:00am–7:00pm AEST, Fri 9:00am–5:00pm AEST) or email [email protected]
with your request. One of our friendly team members will be in touch to assist you.

As a VIP Cub member, can I choose how frequently I am charged?

No, all VIP club supporters are charged a monthly subscription at a denomination you set. Unfortunately, we cannot manually override or change the frequency of any Veteran Supporter subscriptions from monthly.
You can cancel or change your membership anytime by calling 1800 773 678 or emailing [email protected]
.